Disputes

Customers are generally allowed to log disputes on transactions when they have dispense errors at an ATM, POS, or Online, when they have problems with the quality or delivery of goods and services they ordered or when they notice a fraudulent transaction on their cards.

Sudo provides an easy way of reporting such transactions for further investigations. The process usually takes 24-48 hours and all disputes must be reported within 24 hours of making such transactions.

To submit a dispute, log in to the Sudo Dashboard or access the disputes API.